Complaints Register
CIIP maintains a public register of complaints received through its organisational-level Grievance Redress Mechanism. The register is updated quarterly. Complaints may be submitted through the complaint form, by email, or in writing.
Reporting period: 1 January 2026 to 1 September 2026
Last updated: 1 September 2026
Table 1. Complaints received
| Ref. | Date received | Category | Channel | Status | Outcome |
| — | — | — | — | — | — |
No complaints have been received through the organisational-level mechanism during this reporting period.
Complaints are classified under the following categories:
Table 2. Complaint categories
| No. | Category |
| 1 | Environmental safeguards and social issues, including gender, labour and resettlement |
| 2 | Violations of policies, guidelines and procedures |
| 3 | Contract violations |
| 4 | Misuse of funds, lack of transparency, or other financial management concerns |
| 5 | Abuse of power or intervention by project or government officials |
| 6 | CIIP staff performance |
| 7 | Reports of force majeure |
| 8 | Suggestions |
| 9 | Appreciation |
Complainant identities are not published. Outcomes are recorded in anonymised form. Confidentiality and protection from retaliation are set out in CIIP’s Framework on Prohibited Practices.